We're happy to include free shipping for all orders! (You will see it once you complete the checkout.)

Domestic corporate branded orders typically take between 2-3 weeks to arrive. (It generally takes us about 1-2 weeks to process your order and get the branding done, and then it ships quickly.)

International delivery times vary based on country. (Countries further from the U.S. take longer and some countries have slower custom's processing. A courtesy reminder that some international recipients will have to pay customs fees to receive their orders.)

No changes can be made to imagery once you've placed your order so be sure to upload the jpeg and position it the way you like it on the product.

For all orders please be sure to put your full and complete address in:
First and Last Name
Street address line 1
Street Address line 2
city, state, Country, Zipcode
Phone number (required for international orders)

You can read our full shipping policy here: https://www.pause-me.com/policies/shipping-policy

Be sure to follow these instructions for a seamless set up!Set up Instructions for PauseMe Zoom

- Ensure you’ve charged your PauseMe Zoom for 30 minutes before your first use.
- Turn on your laptop– make sure you’re using a laptop that’s compatible with the button!
- Open Bluetooth settings so that your machine is actively searching for Bluetooth devices (for macs it appears automatically when you are in the Bluetooth settings, for most windows machines you will click add the device in your Bluetooth settings to get to the search mode)
- Press and hold the mute key on the PauseMe Zoom for 3 seconds while it is searching (Note: after this step you may see red flashes or no lights depending on what operating system you are running. That’s perfectly expected- just wait up to 60 seconds and you will see the button in your Bluetooth settings and be able to pair!)
- You will see the “PauseMe Button” appear in your Bluetooth settings after a few sections
- Click connect on your machine. And then click done.
- Your PauseMe is paired and ready to use on Zoom! (For some machines the lights will only show up only once you’re actually in Zoom).

The most important part of using a PauseMe Zoom is your Zoom meeting must be the active window/in focus. The PauseMe works with Zoom software so if another window is in focus, it won’t work.

Once your Zoom meeting is on the active screen you can use the below controls to use it!

Mute/Unmute: Click the mute button (the one with the microphone icon)

Hide/Show video: Click the video button (the one with the camera icon)

Turn On: Make sure the device is charged. Press down and hold the MUTE button for 3 seconds

Turn Off: Press down and hold the Mute button for 3 seconds (you will see both lights turn off)

I tried to pair but I don't see any lights/ I get red flashes when I try to pair. What does this mean?

No lights or red lights are perfectly expected during pairing. Make sure you've charged the device, are using a supported devices, and are following the above set up instructions closely!

The colors don't sync up with my mic/video status. How do I fix it?

The PauseMe does not support two-way syncing.If the colors or status get out of sync, simply click mute/hide video on your computer and it'll be back to normal.

Does it work with other meeting software?

The PauseMe for Zoom just works with Zoom. Our PauseMe MS Teams (which is a completely separate product not included in this product) works with MS Teams only.